Support

Golden Catalyst LLC (“Golden Catalyst,” “we,” “us,” or “our”) operates HeartSpark™, Ignite™ Platform, BehaviorStack™, and related Services. Support is available for all current and future Services operated by Golden Catalyst LLC.

Need Help?

Our support team may assist with: account access issues, login and authentication problems, subscription and billing questions, technical support, bug reports, platform troubleshooting, AI-generated communication questions, behavioral system inquiries, privacy requests, data deletion requests, and general product support.

Support Contacts

Response Times

Please allow up to 48 business hours for standard support responses. Response times may vary depending on request complexity, support volume, platform maintenance, holidays, verification requirements, or ongoing investigations.

Account & Security Requests

For account-related, security-related, privacy-related, or deletion-related requests, please include: your account email address, affected Service, username (if applicable), and a detailed description of the request. For security purposes, additional verification may be required before certain requests are processed.

AI Communication Notice

HeartSpark™ utilizes artificial intelligence, machine learning systems, behavioral intelligence technologies, recommendation systems, and AI-assisted communication generation tools. AI-generated outputs may contain inaccuracies, may vary depending on user input, may produce unexpected results, and should not be considered guaranteed outcomes or professional advice. Users are solely responsible for evaluating and deciding whether to rely on AI-generated outputs.

Relationship & Communication Disclaimer

HeartSpark™ provides communication-assistance and relationship-oriented tools for informational, productivity, personalization, communication-assistance, and entertainment purposes only. HeartSpark™ does not provide psychological counseling, relationship therapy, mental health services, emotional dependency services, crisis intervention, or professional relationship advice. Users are solely responsible for their communications, interactions, decisions, and relationships with others.

Support Limitations

Support responses are provided for informational and technical assistance purposes only and do not constitute legal advice, financial advice, investment advice, medical advice, psychological counseling, relationship therapy, or professional consulting services.